Returns & Exchanges

Returns & Exchanges Policy

We want you and your pet to be happy with every order. Here's how our returns process works.

Change of Mind

Because of the nature of our products, we're unable to accept returns or offer refunds simply because you've changed your mind or no longer want an item. Please review product details, sizing, and variant options carefully before completing your purchase.

Wrong or Faulty Items

If you receive the wrong product, or an item arrives damaged or faulty, we will happily arrange a replacement or refund. Please contact us within 14 days of delivery at veyfitsupport@gmail.com with:

• Your order number
• A description of the issue
• Photos of the item received (and the damage or fault, if applicable)

Once we've reviewed your claim, we'll arrange the next steps — whether that's a replacement, exchange, or refund.

How Long It Takes

We aim to respond to all return requests within 24–48 hours and resolve approved claims as quickly as possible.

Questions

If you're unsure whether your situation qualifies, just reach out — we're happy to help sort it out.